PATIENT RIGHTS :
Venugram hospital is committed to provide the best in class health care services to its patients. As a patient, everyone attending the hospital must be aware of his/her rights and the inherited responsibilities towards himself/herself and the hospital. In case of any violation of rights, the management must be informed so that necessary action can be initiated and the violation be rectified promptly.
The patient is endowed with the following rights:
- Patients have a right to receive treatment irrespective of their type of primary and associated illnesses, socio-economic status, age, gender, sexual orientation, religion, caste, cultural preferences, linguistic and geographical origins or political affiliations,
- Right to be heard to his/her satisfaction without the doctor interrupting before completion of narrating their entire problem and concerns.
- Expectation from the doctor to write the prescription legibly and explain to the patient on the details on dosage, dos & don’ts & generic options for the medicines.
- They have to be provided with information and access on whom to contact in case of an emergency
- Confidentiality and Dignity:
- Right to personal dignity and to receive care without any form of stigma and discrimination.
- Privacy during examination and treatment
- Protection from physical abuse and neglect.
- Accommodating and respecting their special needs such as spiritual and cultural preferences.
- Right to confidentiality about their medical condition.
- The information to be provided to patients are meant to be & in a language of the patient’s preference and in a manner that is effortless to understand.
- Patients and/ or their family members have the right to receive complete information on the medical problem, prescription, treatment & procedure details.
- A documented procedure for obtaining patient’s and / or their family’s informed consent exists to enable them to make an informed decision about their care. This process is an important patient right and needs to practised with utmost diligence and transparency.
- Patients have to be educated on risks, benefits, expected treatment outcomes and possible complications to enable them to make informed decisions, and involve them in the care planning and delivery process.
- Patients have the right to request information on the names, dosages and adverse effects of the medication that they are treated with.
- Patients or their authorized individuals have the right to request access and receive a copy of their clinical records against an application through proper channel.
- Patients have the right to complete information on the expected cost of treatment. The information should be presented as an itemised structure of the various expenses and charges.
- Patients have the right to information on hospital rules and regulations.
- Information on organ donation.
- Patient has the right to a seek a second opinion on his/her medical condition.
- Right to information from the doctor to provide the patient with treatment options, so that the patient can select what works best for him/her.
- Right to redress:
- Patient has the right to justice by lodging a complaint through an authority dedicated for this purpose by the healthcare provider organisation or with government health authorities.
- The patient has the right to a fair and prompt hearing of his/her concern.
- The patient in addition has the right to appeal to a higher authority in the healthcare provider organisation and insist in writing on the outcome of the complaint.
During the course of consultation or admission in the hospital there is an equal and often understated contribution by the patient for his/her treatment. Patients have certain expectations from the hospital and its staff. Likewise, The Hospital has certain expectations from the patients and their attenders. Each patient has to understand that effective treatment and comfortable stay can be ensured if he/she act responsibly.
Patient responsibilities , which he/she must ensure are:
1.Honesty in Disclosure :
- To be honest with the doctor & disclose family/ medical history
- For providing complete and accurate information, including full name, address, telephone number, date of birth, particulars of next-of-kin and insurance company/TPA/employer, past illness, and medication details wherever required.
2. Treatment Compliance:
- To be punctual for appointments.
- To comply with doctor’s treatment plan.
- To have realistic expectations from the doctor and his treatment.
- To Inform and bring to the doctor’s notice if it has been difficult to understand any part of the treatment or of the existences of challenges in complying with the treatment.
3. General responsibilities:
- Accept financial responsibility for health care services and settle bills promptly.
- For understanding all instructions before signing the consent forms.
- For valuables. The hospital staff cannot be expected to take responsibility of the patient’s valuables, jewellery, electronic items etc. Valuables on a patient shall be handed over to next of kin/ attender in case of surgeries/ ICU admissions. It is strongly advised not to bring valuables of any kind to the hospital.
- For treating all hospital staff, other patients and visitors with courtesy and respect; abide by the hospital rules and safety regulations; be considerate of noise levels, privacy and number of visitors; and comply with the ‘No Smoking’ policy.
4. Intent for Health Promotion:
- To do everything in capacity to maintain healthy habits & routines that contribute to good health, and take responsibility for health.
Patients are expected to behave responsibly. Any deviation from the moral code of conduct by indulging in harassment, sexual/verbal/physical abuse shall be dealt with strictly and may include legal proceedings